Fink’s Jewelers is preparing to continue an exciting expansion plan over the next 12 months.
During this time it is planning to open a second Tennessee store in Franklin, a suburb of Nashville, and relocate its boutique in Richmond, Virginia, to a larger freestanding space.
Growth can be a tricky business, but Marc and Matthew Fink, the jeweler’s chief executive and president, are approaching it with a pledge to maintain the humble approach and constant elevation of the customer experience that has been its recipe for success so far.
The father-and-son duo told WatchPro that their people are vital to their success, and so they place an enormous amount of value on their team and ensure they feel empowered and inspired.
This way, Fink’s customers are always guaranteed the best service.
“We believe the strength of our business is the quality of our people,” affirms Matthew.
“Recruiting is something we focus on 365 days a year. We are always looking for standout professionals who embody the Fink’s standard of quality and unsurpassed customer service.”
When it comes to he and his father’s own day-to-day experience of working at Fink’s, Matthew says no two days are the same.
“Part of being a family-owned business is that you wear many hats,” he reflects. “From market expansions to merchandising and vendor relations, we both enjoy every aspect of the business. The most rewarding, however, is helping customers mark the special moments in their life with a gift they will cherish for years to come.”
Fink’s is expecting to mark a few more special moments of its own in the years to come, thanks to a buoyant watch market.
“We believe the future is bright for the watch industry,” says Matthew.
“The market is competitive, and that drive has produced some of the most exciting timepieces we’ve seen in years. The challenge is to continue to differentiate ourselves from the competition – not only in the jewelry space, but in the luxury goods categories. We will continue to raise the bar and provide a luxurious, yet welcoming, shopping experience on a consistent basis in every store.”
