A Scarborough watch retailer has seen its watch repair business transformed after upgrading its software system to track orders more precisely.
Yorkshire’s Scarborough Time Centre, which is now in its 17th year of trading, was a single unit dealing exclusively with watches when it first launched but boasts three units today.
Watch repair has always been a major part of the company’s business and, after a period of strong growth, owner Mike Toshach took the decision to add to its existing Bransom bsmart stock systems by investing in a ‘Repairs’ module.
It wanted to replace the old system of handwritten receipts, which were often getting lost by clients, and track which items were with which outworkers.
“We’re still seeing year-on-year growth despite the economic conditions, and are still expanding,” he said. “We’ve been users of the Bransom stock system for many years and have always found it easy to use. Inputting stock is very easy, we can quickly see our end-of-month profit margin and identify our best-selling lines.
“Adding the Repairs module was a natural choice. We can enter the repair into the system at the till, print or email a receipt, then automatically send the client a text to say ‘thank you’, often while they’re still in the shop, which impresses them.”
Scarborough Time Centre is also using the software to allocate repairs to outworkers, adding estimated return dates which trigger progress reminders. Once a repair is complete, a further text will automatically be sent to the client to inform them the item is ready for collection.