Multi-brand retailers have been refining their clienteling and concierge skills all year, and now Richemont’s Vacheron Constantin is getting in on the act.
Clienteling is the practice of reaching out to VIP customers and — effectively — meeting their every need via phone, messaging, private meetings; whatever it takes.
Vacheron Constantin is offering a phone sales service to United States clients beginning this week.
Clients can speak with advisors before selecting and purchasing their timepiece of choice over the phone.
They can then pick up their watch at a nearby boutique, or receive a personalized package to their homes. Vacheron Constantin is promising shipping and turnaround times ranging between one and four days, depending on location.
In a related development, Vacheron Constantin is also making it easier for customers to spread their payments for a luxury watch with their first consumer financing options for clients in the United States.
Eligible customers will now have the opportunity to purchase a timepiece in Vacheron Constantin’s New York, Beverly Hills, South Coast Plaza, or Miami boutiques, and finance a portion, or all, of their timepiece with monthly payments over a period of time ranging from 6 weeks to 48 months.
“We know our loyal customers return to Vacheron Constantin not only for finely crafted timepieces but also for superior service. Our concierge team and boutique sales associates are at the heart of our organization, ensuring the highest level of service for customers, now over the phone or in-person. The role of our US concierge team and flexibility of our boutique associates has never been more important. We’re therefore delighted to be introducing new ways to purchase a Vacheron Constantin timepiece,” says Leslie Kobrin, Vacheron Constantin Americas president.