Saturday, October 16, 2021
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Independent services centers squeezed when watch warranties are extended to over...

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Warranties up to 10 years are keeping customers bound into tight relationships directly with brands and their biggest retail partners.

Luxury Watch Repairs plans to open workshops in Manchester and New...

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Luxury Watch Repairs is planning to open facilities in Manchester and New York this year, as well as moving into larger premises close to...

Cousins claims minor victory as Swiss court agrees to limit scope...

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Anthony Cousins, managing director of watch parts specialist Cousins Materials House, has issued an update on legal proceedings between his company and Swatch Group. The...

Watch Guy seeks answers to spare parts stoppage

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The founder of watch servicing and repair business and website The Watch Guy has launched a customer satisfaction survey to investigate how watch owners...

Give the customer what they want

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As watch servicing and repair services are being reclaimed by the big manufacturers at an alarming rate it’s rare to see a retailer investing...

Laing the Jeweller invests in new watch workshop

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Scotland's Laing the Jeweller has added a purpose-built watch workshop to its Edinburgh store to meet growing demand from its clients. The retailer, which also...

Welcome to the aftersales revolution

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By Rachael Taylor & Kathryn Bishop Aftersales services have long been hidden in the workshop but as mechanical watches gain popularity, brands and retailers...