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Retailers lambasted for not answering email

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Despite significant investment in digital channels, UK retailers are still only answering just over half (55%) of routine customer questions asked via the email,...

Time Products support team set the standards

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If you’re interested in watches, then walking through the headquarters of Time Products, situated just outside Leicester, makes you feel like a young Charlie...

Customer service affecting brand loyalty

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Young shoppers are falling out of love with their favourite retail brands when customer service fails to impress a new survey has found. The research,...

UK customer service team scoop brand award

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Victorinox Swiss Army’s UK team has fought off global competition to be named brand’s best customer service department. The UK department took the Victorinox Swiss...