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Retailers lambasted for not answering email

Despite significant investment in digital channels, UK retailers are still only answering just over half (55%) of routine customer questions asked via the email,...

Time Products support team set the standards

If you’re interested in watches, then walking through the headquarters of Time Products, situated just outside Leicester, makes you feel like a young Charlie...

Customer service affecting brand loyalty

Young shoppers are falling out of love with their favourite retail brands when customer service fails to impress a new survey has found. The research,...

UK customer service team scoop brand award

Victorinox Swiss Army’s UK team has fought off global competition to be named brand’s best customer service department. The UK department took the Victorinox Swiss...