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Becoming Bucherer — what is coming next at Tourneau?

DAVID COLERIDGE_DM LONDON2
Almost two years after Bucherer bought Tourneau, we are not much closer to knowing what the new owner has in mind for the United States. In a search for clues, Rob Corder spoke to the chairman of Bucherer in the UK, David Coleridge, whose multibrand group of luxury watch stores, The Watch Gallery, was acquired by Bucherer in 2017. In a fascinating interview, he pulls back the curtain on his relationship with the major watch groups, the lack of decision-making power in his local market and the reasons why direct to consumer sales online and in monobrand stores are stalling around the world.
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THE BIG INTERVIEW: Hank Siegel and the business of smiles at Hamilton Jewelers

Hank Siegel 2013
For 107 years, Hamilton Jewelers has been putting smiles on the faces of customers in Princeton, NJ, and since the 1970s in Palm Beach, and Palm Beach Gardens, FL. The luxury watch and jewelry business may have changed beyond recognition over that time, but the fundamentals of delighting customers remain timeless, according to its leadership team.
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Measuring the true value of bricks and mortar stores

Doug Stephens
In a world where consumption is increasingly moving online, how should the performance of physical retail stores be measured? What metrics make sense in a retail landscape that is seeing double-digit, compounded growth in ecommerce, while brick and mortar stores struggle to eke out single-digit lifts? Doug Stephens, author and founder of consultancy Retail Prophet, argues that brick and mortar stores are worth far more than the bottom line profits (or losses) they generate.
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VIEW FROM THE TOP: Roger Dubuis’ new chief executive is a man on a mission

Roger Dubuis CEO, Nicola Andreatta low res
Roger Dubuis and its new CEO, Nicola Andreatta, is reaching out to a global audience from a new boutique on Old Bond Street in London. In conversation with WatchPro’s Alex Douglas, Mr Andreatta explains how he is in a trade-off between visibility and exclusivity but remains set on making a mark and expanding in the US market in the coming months.
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